| |
Basic
Support |
Standard Support |
Premium
Support |
|
Incident Resolution |
One-Time |
1 Year |
1 Year |
direct access
+49 (711)-77003-42 |
--- |
X |
X |
email support
j-kopf@octanorm.de |
X |
X |
X |
fax-support
+49 (711) 7700353 |
--- |
X |
X |
minor Upgrades
(improvements) |
--- |
X |
X |
Upgrades for 1 Year
(new functions) |
--- |
--- |
X |
Upgrades
3D-Studio MAX, VIZ |
--- |
--- |
--- |
|
Cost |
Free |
15 % of the total value |
25 % of the total value |
